Refund policy

As all Dollz Cases are made to order, we do not accept returns or exchanges for incorrect phone model selections, change of mind, or accidental orders.

However, if your item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery with your order number and photos of the issue, and we’ll make it right.

Please ensure you select the correct phone model before placing your order.

If you have any questions regarding your order, feel free to contact us at dollzcases@outlook.com or on TikTok.